Terms of Service

#1. Introduction

These terms of service describe the rules that apply when you visit this website and when you engage Changsha Qiang Mo Hua Trading Co., Ltd. to provide computer systems design, computer integrated systems design, platform engineering, data services, integration, security, or managed support services.

The company is registered under the laws of China and has its principal business address at No. 93, Laoci Group, Huayuan Village, Yanxi Town, Liuyang, Changsha - 410000, China (CN). The professional services described on this website are developed and operated by the developer QiangMo on behalf of the company.

In these terms, the words we, us, and our refer to the company and the developer QiangMo together. The words you and your refer to the person or organization using this website or receiving our services. The word services includes all professional activities described on our website.

By using this website or accepting a proposal from us, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use the website and do not engage our services.

#2. Acceptance of These Terms

You accept these terms by doing any of the following: visiting or using this website, submitting a contact form, requesting a quote, or signing a statement of work that references these terms. Acceptance is effective from the moment the relevant action is completed.

Where you engage our services on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these terms. In that case, the words you and your refer to the entity as well as to you as its representative.

Some engagements may be governed by a separate written agreement, such as a statement of work, a service agreement, or a data processing agreement. Where a separate agreement exists, its terms apply to the extent they do not conflict with these terms. If there is any conflict, the specific engagement agreement prevails.

We reserve the right to update these terms from time to time, and the version in force at the time of your acceptance will govern our relationship unless we agree otherwise in writing.

#3. Our Services

We provide professional technology services in the field of computer systems design and computer integrated systems design. Our services include systems analysis and design, solution architecture, platform engineering, data architecture and services, system integration, security consulting, and ongoing managed support.

The exact scope of each engagement is described in the proposal or statement of work provided to you before work begins. That document defines the deliverables, the timeline, the assumptions, and the responsibilities of each party. We will not begin chargeable work without a written agreement in place.

Descriptions of services on this website are intended to give you a general understanding of our capabilities. They do not constitute a binding offer to provide a particular service at a particular price, and they are not a contract by themselves.

Our team operates to professional standards of care, skill, and diligence. We keep your goals at the center of every engagement and we communicate openly about progress, risks, and changes to scope as they arise.

#4. Client Eligibility

Our services are intended for business and professional use. By engaging us, you confirm that you are legally capable of entering into a binding agreement and that you are at least eighteen years of age.

If you use the website, you agree to provide accurate, current, and complete information when you contact us, request a quote, or submit an enquiry. You agree not to impersonate another person or organization and not to provide misleading information about your business.

We may decline to provide services to any person or organization at our discretion, and we may do so without giving a reason. In particular, we may decline where an engagement would present a conflict of interest, a legal restriction, or an unacceptable risk to our team or our other clients.

Nothing in these terms obliges us to accept an engagement, and our acceptance of an enquiry does not constitute an acceptance of an order until a written proposal has been signed by both parties.

#5. Engagement and Project Scope

Every engagement begins with a discovery phase in which we understand your objectives, your current systems, and the outcomes you want to achieve. The results of this phase inform the statement of work that defines the project scope.

The statement of work sets out the deliverables, the milestones, the timeline, the assumptions, and the fees for the project. We perform work only within the agreed scope. Changes to scope, including new requirements, additional integrations, or revised deliverables, will be handled through a written change order and may affect the timeline and the fees.

You agree to provide timely feedback, decisions, and access to the people and systems needed for us to complete the work. Delays on your side may reasonably extend the project timeline and may be reflected in the schedule.

We will keep you informed of progress against milestones and will raise any issue that may affect delivery as soon as we become aware of it. Our goal is to complete every engagement on time and within the agreed budget.

#6. Quotes and Estimates

Quotes and estimates that we provide before a project begins are based on the information available to us at the time. We make reasonable assumptions about complexity, integration points, and the availability of your team and systems.

Each quote states the basis on which it is prepared, including the assumed scope, the timeline, and the exclusions. Quotes are valid for the period stated in the proposal, usually thirty days, and may be revised if the project does not begin within that period.

Where a quote is described as an estimate rather than a fixed price, the final fee will reflect the actual effort involved. We will agree any material variation with you in writing before it becomes payable.

You are not committed to proceed on the basis of a quote or estimate. Our team is happy to explain the basis of any quote and to help you understand the factors that could change it.

#7. Fees and Payment Terms

Fees are stated in the proposal or statement of work and are payable in the currency agreed with you. Unless otherwise agreed, invoices are payable within thirty days of the invoice date.

Depending on the size of the engagement, we may invoice at agreed milestones or on a fixed schedule. For larger projects, a deposit may be required before work begins. Deposits are applied against the final invoice and are non-refundable once work has commenced, except as provided under these terms.

Where a project is abandoned by you after work has started, you remain liable for the value of the work completed up to the point of termination, together with any reasonable costs incurred on your behalf.

If an invoice is not paid by the due date, we may suspend work until payment is received. We may also charge reasonable late payment costs in line with applicable law. We will always tell you before taking any suspension step.

#8. Client Responsibilities

You are responsible for providing accurate information, timely decisions, and reasonable access to your systems and personnel throughout the engagement. This includes responding to questions, approving deliverables, and testing work within agreed time frames.

You agree to keep any credentials, access keys, and accounts provided to our team secure and to restrict their use to our team members involved in your project. You agree to notify us immediately if you become aware of any unauthorized use.

You are responsible for ensuring that you have the rights and permissions needed for us to integrate with your systems and to process any data involved in the project. Where your data includes personal information, you are responsible for complying with your own obligations under applicable data protection law.

You agree to cooperate with our change control process and to review deliverables promptly so that feedback does not delay the project. Reasonable delays in your approvals may extend the project schedule.

#9. Intellectual Property Rights

All work we create for you during an engagement, including software, architecture documents, designs, configuration, and technical documentation, is delivered to you under the terms of the engagement agreement. The specific rights you receive depend on the agreement for your project.

Unless otherwise agreed, we grant you a non-exclusive, perpetual, and royalty-free license to use the deliverables for the purposes described in the statement of work. You may use, modify, and operate the deliverables in connection with your business without further payment to us.

We retain ownership of our pre-existing tools, frameworks, methodologies, and reusable components that we bring to your project. Where such materials are incorporated into deliverables, you receive a license to use them as part of the deliverables, but you may not extract and resell them separately without our written consent.

Nothing in these terms transfers ownership of our trademarks, branding, or the QIANGMO name. You agree not to remove or alter any notices of ownership that appear in our deliverables.

#10. Client Owned Materials

Materials that you provide to us for a project, including your data, content, branding, and existing software, remain your property. We use these materials only for the purpose of performing the services and we return or delete them at the end of the engagement as you direct.

You grant us a limited, non-exclusive license to use your materials to the extent needed to perform the services. This license ends when the engagement ends, except where the materials form part of deliverables that we are required to support.

You confirm that you own or have the rights to use the materials you provide and that their use in the project does not infringe the rights of any third party. If you are unsure about a license or permission, please raise it before we use the material in our work.

At the end of the engagement, we will return your materials or destroy them in line with your written instructions and with any applicable retention requirements, except where we are required by law to retain copies.

#11. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the engagement, including business plans, technical details, financial information, and customer data. Confidential information is used only for the purpose of the engagement and is not disclosed to third parties.

We protect your confidential information with the same care we apply to our own confidential information, and we restrict access to those of our team members who need it to perform the services.

This obligation does not apply to information that is or becomes public through no fault of the receiving party, information that was known before disclosure, or information that is required to be disclosed by law or a valid authority request.

The confidentiality obligations in this section survive the end of the engagement and continue to apply for a reasonable period afterward.

#12. Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care and in line with the scope described in the statement of work. We warrant that deliverables will substantially conform to the agreed specifications at the time of delivery.

Beyond these warranties, the services and the website are provided on an as is and as available basis. We make no other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose, except where such warranties cannot be excluded by law.

We do not warrant that the website or any deliverable will be uninterrupted or free of errors. While we take security seriously, we cannot guarantee that any system is entirely free from vulnerabilities, and we recommend that you maintain your own security controls and backups.

Any warranty claim must be reported to us in writing within a reasonable time after you become aware of the issue, and in any case within ninety days of the relevant delivery. We will remedy valid warranty issues promptly at no additional cost.

#13. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, loss of goodwill, or interruption of business, arising from or relating to these terms or the services.

Our total liability for any claim arising from or relating to an engagement is limited to the total fees paid by you for the specific services that gave rise to the claim.

This limitation does not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, liability for fraud, or liability for breach of confidentiality that causes harm to the other party.

You are responsible for maintaining backups of your data and for any consequences of data loss where you have not made reasonable backup arrangements. We will not be liable for data loss caused by events outside our reasonable control.

#14. Indemnification

You agree to indemnify and hold harmless the company, the developer QiangMo, and their team members from claims, losses, and reasonable costs arising from your use of the website, your breach of these terms, or your infringement of the rights of a third party in connection with materials you provide to us.

We agree to indemnify you from claims that our deliverables infringe the intellectual property rights of a third party, provided that you notify us promptly of the claim and allow us to control the defense. If such a claim is made, we may, at our option, modify the deliverable to avoid infringement, replace it with a non-infringing alternative, or refund the fees paid for the affected portion of the work.

Our indemnification obligation does not apply where the alleged infringement results from your modifications to the deliverable, from combining the deliverable with materials you supplied, or from your failure to follow our instructions.

Each party agrees to give the other prompt notice of any claim that may give rise to an indemnity and to cooperate fully in the defense of such claim.

#15. Term and Termination

These terms take effect when you first use the website or accept a proposal, and they remain in effect until the engagement is completed or until they are terminated as described below.

Either party may terminate an engagement by written notice where the other party has committed a material breach that is not remedied within thirty days of receiving notice of the breach. Either party may also terminate by written notice if the other party becomes insolvent or enters an insolvency proceeding.

Upon termination, you remain liable for fees for work completed up to the date of termination and for costs reasonably committed on your behalf. We will deliver any completed or in-progress work products that you have paid for.

Sections of these terms that by their nature should survive termination, including confidentiality, intellectual property, limitation of liability, and indemnification, continue to apply after termination.

#16. Support and Maintenance

Support and maintenance services are provided where a separate support agreement is in place. The support agreement defines the hours of coverage, the response times, the included activities, and the fees for the support period.

Our standard support desk operates around the clock for clients with a managed support agreement. Covered activities include monitoring, incident response, applying updates, and maintaining runbooks and documentation.

Support is limited to the systems described in the support agreement. Changes to your environment, unauthorized modifications, or issues caused by third parties may be treated as out of scope and may be chargeable at our standard rates.

At the end of a support period, the support agreement renews only if both parties agree. We will give you reasonable notice before a renewal so that you can review the terms.

#17. Third Party Components

Our deliverables may incorporate open source software and other third party components. Where we use such components, we comply with their licenses and we will make the relevant license information available to you.

Third party components remain subject to their own license terms, and those terms may grant you additional rights or impose additional obligations. We do not pass on to you any rights or warranties that we do not hold ourselves.

Where our services integrate with third party platforms or services, those services are governed by their own terms and are the responsibility of their respective providers. We will help you understand the interfaces involved, but we are not responsible for the availability or behavior of third party services.

If you have questions about a particular component or license, please ask us and we will provide the relevant information.

#18. Governing Law

These terms and any engagement between you and the company are governed by the laws of the Peoples Republic of China, to the extent permitted by applicable mandatory law. The courts of Changsha shall have exclusive jurisdiction over any dispute arising from these terms, subject to the dispute resolution process described below.

If any provision of these terms is found to be invalid or unenforceable by a court, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Nothing in this section limits the rights you may have under the consumer protection laws of your own country where those laws provide a higher level of protection and cannot be excluded by agreement.

We encourage you to raise any concern with us directly before pursuing formal proceedings, as most issues are resolved quickly through open communication.

#19. Dispute Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. Either party may request a meeting of senior representatives to discuss the matter.

If negotiation does not resolve the dispute within sixty days, either party may refer the dispute to mediation before a mutually agreed mediator. Participation in mediation is voluntary, and each party bears its own costs unless otherwise agreed.

If a dispute remains unresolved after negotiation and mediation, it will be finally resolved by the courts of Changsha, in accordance with the governing law clause above.

Nothing in this section prevents either party from seeking urgent injunctive relief where necessary to protect its rights or confidential information.

#20. Entire Agreement

These terms, together with any statement of work, service agreement, data processing agreement, and other documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the subject matter of the engagement.

This agreement supersedes all prior discussions, proposals, and agreements, whether written or oral, relating to the same subject matter. Any representations made before this agreement that are not recorded in writing have no legal effect.

No term of this agreement may be varied except in writing signed by both parties. No failure to exercise a right under this agreement is a waiver of that right, and no single or partial exercise of a right prevents its further exercise.

If you have received a proposal that contains different or additional terms, the specific proposal prevails to the extent of any conflict, unless the conflict concerns a core term of this agreement.

#21. Changes to These Terms

We may revise these terms from time to time to reflect changes in our services, in the law, or in our business practices. The version of these terms that applies to you is the version in force at the time of your acceptance.

Where we make changes that affect ongoing engagements, we will notify you in advance and the updated terms will apply only to work performed after the change takes effect, unless you agree otherwise.

For website use, the updated terms apply when they are posted on this page. Your continued use of the website after changes take effect constitutes acceptance of the updated terms.

Earlier versions of these terms are available on request so that you can review how they have changed over time.

#22. Contact Information

If you have questions about these terms, about an engagement, or about the services described on this website, please contact us. The developer QiangMo team will direct your enquiry to the right person.

You can reach us by email at mail@qiangmo.lat, by telephone at +12409422990, or by post at the following address: Changsha Qiang Mo Hua Trading Co., Ltd., No. 93, Laoci Group, Huayuan Village, Yanxi Town, Liuyang, Changsha - 410000, China (CN).

For legal notices, please use email or postal mail and mark the communication clearly as a legal notice. We will acknowledge receipt promptly.

We aim to respond to all enquiries within one business day and to resolve issues as quickly and fairly as possible. Thank you for taking the time to read these terms.

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